Privacy Policy – Salute PKR Online Gaming Platform Pakistan

Salute PKR ("we", "us", "our", "the Platform") is an online gaming platform operated under an internationally recognised gaming licence. Salute PKR is the data controller responsible for the personal data of all registered users and visitors to the platform at salutepkr.com.

This Privacy Policy applies to all personal data collected through the Salute PKR website, account registration system, payment processing workflows, customer support channels, marketing communications and any other interaction between you and Salute PKR — whether initiated online, via live chat, email or messaging applications.

Salute PKR is designed specifically to serve Pakistani players. We understand the local context: how Pakistani payment infrastructure works, the sensitivity around financial data in the Pakistani market and the expectations Pakistani users have around privacy and data handling. This policy reflects those realities.

Salute PKR collects personal data in three main ways: information you provide directly when registering and using your account, information generated automatically by your use of the platform, and information provided by third parties in specific circumstances such as payment verification or fraud prevention checks.

Information You Provide Directly

• Full name and date of birth (for account registration and age verification)
• Pakistani mobile phone number and email address
• Payment method details — Easypaisa account number, JazzCash number, NayaPay/SadaPay account, bank account for IBFT, or card details for Visa/Mastercard
• Identity documents submitted during KYC verification (CNIC, passport or other government-issued ID)
• Proof of address documents where requested for enhanced due diligence
• Communications you send to Salute PKR support — chat transcripts, emails, complaint submissions
• Responsible gaming preferences you set, including deposit limits and self-exclusion decisions

Information Collected Automatically

• IP address and approximate geographic location derived from it
• Device type, operating system and browser version
• Session timestamps, page navigation sequences and time spent on each section
• Game play activity — games played, stakes placed, outcomes, session durations
• Deposit and withdrawal transaction records
• Login history and authentication events
• Cookie and local storage data as described in Section 6

Information from Third Parties

• Payment verification confirmations from Easypaisa, JazzCash or banking partners
• Fraud risk scores from fraud prevention service providers
• Identity verification responses from KYC document processing partners

Salute PKR collects personal data only for specific, legitimate purposes. Every data point we hold has a defined reason for being collected and is not used beyond those stated purposes. The primary reasons we collect and process personal data on the Salute PKR platform are as follows:

• Account creation and management: To register your Salute PKR account, verify your identity, maintain your profile and manage your account settings and preferences.
• Age verification: To confirm that every Salute PKR user is at least 18 years old before allowing access to real-money gaming. This is a non-negotiable legal and ethical obligation.
• Payment processing: To process your deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, and to maintain accurate transaction records.
• Anti-Money Laundering (AML) compliance: To detect, investigate and report suspicious financial activity in compliance with applicable AML regulations. This includes monitoring deposit and withdrawal patterns against established risk thresholds.
• Fraud prevention and security: To identify and block unauthorised account access, duplicate account registrations, bonus abuse and other forms of platform misuse.
• Customer support: To respond to your queries, process complaints, investigate disputes and maintain records of support interactions for quality and training purposes.
• Responsible gaming: To enforce the deposit limits, loss limits and self-exclusion decisions you set on your Salute PKR account, and to identify patterns of play that may indicate problem gambling.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players use Salute PKR and to improve the platform's features, performance and content.
• Marketing communications: To send promotional offers, bonus notifications and platform updates by email or SMS — only where you have consented and only until you opt out.

Salute PKR processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing required to fulfil the Terms and Conditions you agreed to when registering your Salute PKR account — including account management, payment processing and game operation.
• Legal obligation: Processing required to comply with applicable laws — including AML regulations, age verification requirements and responses to lawful requests from regulatory authorities.
• Legitimate interests: Processing carried out to protect the security of the Salute PKR platform, prevent fraud, improve our services and maintain fair play — where these interests are not overridden by your privacy rights.
• Consent: Processing of non-essential data — such as marketing communications and non-essential cookies — where you have given your explicit consent. You may withdraw this consent at any time without affecting your ability to use your Salute PKR account.

Salute PKR does not sell your personal data. We share data with third parties only to the extent necessary for the specific purposes described in this policy, and only with parties who are bound by appropriate data processing agreements that require them to handle your data securely and in accordance with applicable privacy standards.

Categories of Third Parties We Share Data With

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and banking partners receive the minimum data required to process your deposits and withdrawals — account identifiers and transaction amounts. They do not receive your full Salute PKR account data or game history.
• KYC and identity verification providers: Where identity document verification is required, your submitted documents may be processed by a third-party verification service under a data processing agreement. Verified results are returned to Salute PKR and the original documents are not retained longer than required for the verification process.
• Fraud prevention services: Transaction and behavioural risk signals may be shared with fraud detection providers to calculate risk scores. No personally identifiable information beyond what is necessary for the assessment is shared.
• Regulatory and law enforcement authorities: Where required by law, applicable regulations or a valid legal order, Salute PKR will share data with the relevant regulatory body, government authority or law enforcement agency. We will not share data beyond what is specifically required by the relevant legal instrument.
• Technology and infrastructure providers: Cloud hosting, security monitoring and platform analytics providers operate under contracts that restrict their use of data to delivering services to Salute PKR only.

Salute PKR uses cookies and similar browser storage technologies to make the platform function correctly, maintain your login session, understand how players navigate the site and — with your consent — deliver relevant promotions. The following table describes the types of cookies used on Salute PKR.

You can manage your cookie preferences at any time through your browser settings. Disabling essential cookies will prevent you from logging in to Salute PKR. Disabling analytics and preference cookies will not affect your ability to play games or process transactions.

Salute PKR implements a layered security architecture to protect the personal and financial data of all registered users. Our security measures are reviewed and updated regularly to address emerging threats and to maintain alignment with industry best practices for online gaming platforms.

Key security measures in place on the Salute PKR platform include: TLS/SSL encryption for all data in transit between your device and our servers; encryption of sensitive data fields at rest in our databases, including payment method identifiers and identity document data; access controls that restrict staff access to personal data on a need-to-know basis with full audit logging; multi-factor authentication available for player accounts and mandatory for internal staff systems; intrusion detection and anomaly monitoring on all platform infrastructure; regular penetration testing and security audits by qualified third-party specialists.

If a security incident occurs that involves your personal data and is likely to result in a risk to your rights and freedoms, Salute PKR will notify you as soon as reasonably practicable with details of what happened, what data was involved and what steps we are taking. If you believe your Salute PKR account has been compromised, contact our support team immediately via live chat.

Salute PKR retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Retention periods vary by data category:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Salute PKR does not retain data beyond its useful purpose.

As a Salute PKR user, you have a number of rights in relation to the personal data we hold about you. We have designed our processes to make exercising these rights straightforward — contact our support team with your request and we will acknowledge it within 48 hours and aim to fulfil it within 30 days.

Salute PKR is strictly an adult platform. We do not knowingly collect personal data from or about any person under the age of 18. The age verification process applied during Salute PKR registration is designed to identify and block underage registrations before any account is created.

If Salute PKR becomes aware that personal data has been collected from a person under 18 — whether through a failed age verification process, a report from a third party, or any other means — we will immediately suspend the relevant account, permanently delete the associated personal data and, where appropriate, report the matter to the relevant authorities. Parents or guardians who believe a minor has registered on Salute PKR should contact us immediately at support@salutepkr.com.

Salute PKR's primary infrastructure is designed with Pakistan-based users in mind. In some cases, however, data may be processed by third-party service providers — such as cloud infrastructure providers or KYC verification services — that operate data centres outside Pakistan. Where such international transfers occur, Salute PKR ensures that appropriate safeguards are in place to protect your data to an equivalent standard to that described in this policy.

Safeguards for international transfers include: data processing agreements with all third-party providers that specify data handling obligations; transfer to jurisdictions that provide an adequate level of data protection as recognised by applicable regulations; standard contractual clauses where no adequacy determination exists for the destination jurisdiction.

Salute PKR does not transfer data to countries with materially inferior data protection frameworks without implementing appropriate contractual and technical safeguards. If you would like more information about the specific safeguards applied to any particular data transfer, contact our support team.

Salute PKR will update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, applicable laws or regulatory requirements. Material changes — those that meaningfully affect how we use your personal data or your privacy rights — will be communicated to registered users by email at least 14 days before they take effect.

Minor clarifications, structural improvements and non-material corrections may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this page periodically to stay informed about how Salute PKR handles your data.

If you continue using Salute PKR after an updated Privacy Policy has been published and the notice period has passed, you will be considered to have accepted the updated policy. If you do not accept a material change to this policy, you should stop using the platform and close your account before the updated policy takes effect.

If you have any questions, concerns or requests regarding this Privacy Policy or the way Salute PKR handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week and communicate in both English and Urdu.

We aim to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within 30 calendar days. For complex requests — such as large-scale data access requests or erasure requests that involve multiple data systems — we may extend this to 60 days and will notify you of the extension within the initial 30-day window.

If you are not satisfied with how Salute PKR has handled your privacy request, you have the right to escalate your complaint to the relevant data protection supervisory authority for the jurisdiction under which our platform operates. Our support team can provide details of the relevant authority upon request.